At Baisa Jewel, We want you to be completely satisfied with your purchase from Baisa Jewel. In the unlikely event that you are not, we offer a hassle-free return and refund policy.
If you receive your order in a damaged condition, please contact our customer support team within 48 hours of delivery. We require photo evidence of the damage to initiate the return or refund process.
: Once we verify the damage, we will provide you with a return authorization number and further instructions on how to return the item. Please ensure that the product is securely packaged to prevent any additional damage during transit.
: Depending on your preference, we will offer a refund or exchange for the damaged item. If you choose a refund, the amount will be credited back to your original payment method within 10 business days of receiving the returned item.
: Depending on your preference, we will offer a refund or exchange for the damaged item. If you choose a refund, the amount will be credited back to your original payment method within 10 business days of receiving the returned item.
Standard delivery across India usually takes 5–7 business days from the date of dispatch.
Delivery times may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.
We always strive to ensure timely delivery to every corner of India.
We partner with trusted and reputed courier services across India to ensure the safe and timely delivery of your jewellery. Once your order is shipped, you’ll receive an email or SMS with a tracking number so you can easily monitor your shipment’s progress.
COD is available only for selected pin codes and on orders up to ₹5,000.
Our team may contact you to confirm your COD order before dispatch. Please ensure you or someone is available to receive the order at the delivery address.
Orders refused or returned to origin (RTO) may lead to temporary suspension of COD facility for future purchases. We reserve the right to cancel unconfirmed or high-risk COD orders to maintain smooth operations.
You will receive your tracking details once your order is dispatched.
To check the status of your order, simply click on the tracking link in your email/SMS, or contact our support team for assistance.
If you have any questions or need assistance regarding shipping or your order, feel free to reach out:
Our customer care team will be happy to help you with queries about delivery, tracking, or order status.
Baisa Jewel reserves the right to update or modify this shipping policy at any time without prior notice. Please check this page periodically to stay informed of any changes.